Each Saturday, as part of Times Money’s expanded consumer affairs section, we publish your questions and invite other readers to suggest solutions. 

This week Dave Moran wrote to us: “I purchased a TV from Misco.co.uk for £380 just over two years ago with a two year warrantee. Before the warrantee expired the TV developed a fault and I returned it to the repair centre. They were unable to fix it but they offered me a replacement which I wasn’t prepared to accept.

“I then contacted Misco who has agreed to take the replacement set and credit me with £190 - that is 50 per cent of the original value. I don’t think this is acceptable, as the manufacturer’s terms and conditions state that they will repair, replace or credit a faulty TV. Am I being unreasonable?”